Samsung Galaxy Note - Big Problem

I had purchased the Samsung Galaxy Note.  It has the 5.3" screen that was very nice, but I returned it after 3 months.  See, it came and the SPen was not sensitive enough to register the swipes, writing, on the screen, I reported it to Amazon, where I purchased it, they gave me a $34 credit, since there was no replacement for the SPen they could send me.  I had the white Note, so the only things available on the store were the black pens. Then I noticed that the camera on the back, the 5mp, had a problem with fluorescent lighting.  The front camera did not.  I then started contacting Samsung to get support and a repair for this hardware problem.  Samsung USA told me I had to go to Samsung UK.  Then Samsung UK told me I had to go to Samsung India.  Samsung India said I had to get support from a local Samsung repair, Samsung USA.  So I was completely upset and irritated at Samsung, cause I called Samsung USA, to let them know what had happened and guess what, the 800 number I called in the USA, got me a tech support person that was in the Phillipines!!!!  WTF!!!!!!  So I contacted Amazon, let them know the situation and asked them for their recommendation, they told me that since it has been beyond the 30 days, I could not get a 100% refund, but a 20% restocking fee would apply on my return of the item.  I went over the issue of trying to get Samsung to repair my phone, but I could not get any one to help me.  I was being passed on to another country.  I told her that I had been all over the world trying to get help and support for their product but they did not want to support it.  So I told her I did not feel like I should be penalized for the LACK of SUPPORT from SAMSUNG!!!!!, she then said she could only charge a 10% restocking fee.  I was okay with that.  Now I wait for this to be resolved.  They should have received it by now.  We shall see.

::--::
Update 071412 1112pm:  I received my email from Amazon that my refund was being processed for the return of the phone.  I noticed it was returning only 80% of my purchase.  I called them right away, was greeted by a very nice person, I explained to her my situation and what the previous customer service rep had told me, so she promptly reviewed my account and the notes, came back and told me that she was refunding an additional 10%.  So I was happy.  I got my refund.  Now I need to find a phone to replace the aging one that no longer takes a charge, so I had to purchase a battery charger for it.  I am happy about the refund.  Amazon has once again proven themselves to me.  I will continue shopping with them.
::--::